AutoAssure Extended Warranty Review

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Last Updated: December 16, 2022

AutoAssure Extended Warranty Review: An Overview

Auto Assure is a third-party digital car warranty company based in Plano, Texas. This car warranty company has been in the market for over ten years. AutoAssure sells extended warranty plans for trucks, cars, and SUVs administered by Endurance (a reputable car warranty company). In addition, the company has been verified by Dun and Bradstreet Credibility Corp. It is also an active member of the Vehicle Protection Association.

AutoAssure Vehicle Warranty Company has a B rating from the Better Business Bureau (BBB). Above this, the company has 4.24 stars out of 5 on Google reviews. Unfortunately, the number of positive reviews about Auto Assure has significantly decreased in the last year. As a result, the Minnesota Attorney General has investigated AutoAssure for violating its Consumer Fraud Act. 

Above this, this vehicle warranty company has also received more than 500 complaints from different customers in the past three years. Most of the complaints are about unpaid claims and misleading advertising practices.



AutoAssure does not have a satisfactory customer service record, so we recommend getting a warranty plan directly from Endurance.

AutoAssure Extended Warranty Coverage Review

AutoAssure offers four levels of coverage in its guard extended warranty that ranges from an exclusion warranty to a basic powertrain plan. Along with 24/7 roadside warranty assistance, all the AutoAssure extended warranty plans cover the following components:

Powertrain Basic

Powertrain's basic warranty plans cover the basic and essential components of the cars, such as the drive axle, transmission, engine, and some cooling components.

Powertrain Plus

Powertrain plus is ideal for high-mileage vehicles. Along with all the components included in the powertrain basic, this plan covers some additional parts such as air conditioning, electrical system, fuel delivery, and supercharger.

Gold Components

Gold components plan is designed for cars up to 100,000 miles. This plan covers everything in the powertrain plus scenario, as well as the GPS, interior, emission system, suspension, anti-lock brakes, and steering.

Platinum Exclusionary Plan

The platinum exclusionary plan by AutoAssure covers almost every electrical and mechanical component of the vehicles. But it does not provide coverage for some parts like internet access, phone, and Bluetooth systems.

Pros and Cons of AutoAssure Guard Extended Warranty

Components that AutoAssure Extended Warranty Plans do not Cover

Just like other extended warranties, AutoAssure also does not cover everything. The exclusions of the AutoAssure warranty plans include the following:

• Damage from a collision
• Damage from wear and tear
• Damage due to lack of regular maintenance
• Regular maintenance items
• Cosmetic damage
• Pre-existing issues

Cancellation of AutoAssure Warranty Plans

AutoAssure allows you to cancel your subscription within 30 days by contacting customer support. You can get a full refund by canceling an AutoAssure plan within a month. After 30 days, you can still get a half refund after cancellation if you submit a notarized plan cancellation form.

The cancellation process of AutoAssure may take some time compared to other extended car warranty companies. If you miss your payment in the interim, the company can also withhold your refund.

Quotes & Claims Process of AutoAssure

AutoAssure offers a straightforward process to get started. You can call AutoAssure directly or fill out an online form to get a quote from the company. You must provide information about your contact, vehicle's age, mileage, and model. This information will help the company to give a customized warranty plan that caters to your needs and preferences.

After providing all the information, you must wait for a company representative to email or call you for confirmation. All the AutoAssure guard extended warranty reviews reveal that the phone wait time for the company is quite long. But once you have received a call or email, you can get a quote within no time.



Filling a claim with AutoAssure is relatively simple and easy. For loading a claim, you can go to any licensed repair shop. But it is necessary to connect the shop with the claims department of Endurance so that they can authorize the repair.

AutoAssure Guard Warranty Reviews

AutoAssure has a good BBB rating but has about 500 complaints about its customer services and warranty plans. In 2018, AutoAssure got some media coverage due to their questionable sales letter. The letter was named "Vehicle Services Department) went on to say that the recipient's car warranty was already expired. They needed to act now; otherwise, they could lose their coverage. This letter was only a marketing tactic, but recipients assumed it was the deadline for their car warranties.

After this letter, the Minnesota Attorney General brought an allegation against AutoAssure. This allegation severely affected the reputation of the company. Below we have given a few examples of positive and negative AutoAssure extended warranty reviews to give you deeper insights into the company.

Positive Reviews

"AutoAssure provides excellent and reliable coverage even for older vehicles. Recently, I've purchased AutoAssure coverage for my car, and I have no complaints." (NANCY A. VIA BBB)

"I've had AutoAssure warranty plans for over a year, and I'm satisfied with their offerings and coverage. A company representative also helped me transfer my coverage to a new car. He was very helpful, and he made my transition a smooth one." (DARLENE M. VIA BBB)

Negative Reviews

"AutoAssure offers pathetic services. They didn't let me cancel the warranty plan that my dad opened. The company told my father that it was a one-time payment of $198. My father is 83 years old and has no idea about the bullying process warranty companies use." (ALTON H. VIA BBB)

"I canceled my warranty plan with AutoAssure because the list of components covered under the bumper-to-bumper coverage plan is too narrow, making the policy worth more than $4,000. The company denied three of my claims when the leadership said that they have been covered easily." (BLAIR R. VIA BBB)

Final Thoughts on AutoAssure Extended Car Warranty

The Car Data Review Methodology

Our expert review team is committed to providing honest and objective information. Based on consumer data, we identified the following rating categories and did extensive research to determine the top extended auto warranty providers.

• Affordable: Many factors influence the cost of a service, making it difficult to compare prices between providers. Our secret shopper team analyzes different vehicles, mileages, and warranty plans to give you this rating.
• Coverage - Each consumer has different needs. Every car warranty company must offer a variety of coverage options. We consider the number of plans available, terms limits, exclusions, and additional benefits.
• Industry Standing: Our team considers Better Business Bureau (BBB), ratings, availability, years in business, and other factors when determining this score.
• Customer Services: Trusted extended car warranty companies provide a level of customer care. We consider customer reviews, BBB complaints, and responsiveness to customer service.